COMPLAINTS PROCEDURE
1. The current date shall be noted.
2. The name, address and phone number of the complainant/learner shall be noted.
3. Reasons for the complaint shall then be briefly noted.
4. The Manager of the shop shall communicate with the Training Manager.
5. The Learner Complaint Form shall be signed and dated and sent to ACBI for follow up.
6. The complainant will be informed of the outcome of the investigation carried out on the complaint.
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